Frequently Asked Questions

Most frequent questions and answers

How long does delivery take?

At the moment we just use a standard delivery time of 2-3 working days once the order has been dispatched. We aim to dispatch all orders within 1 day however in extremely busy periods it may take 1 working day extra.

Can i only shop online at lick & chew sweet supplies?

No! you are more than welcome to come visit us in store at 

188 Northdown Road 


CT9 2QN 

Can I change my address once the order has been dispatched?

No. Any address details need to be correct when you place the order. We will not be responsible for errors and if your parcel goes missing due to the customer entering the invalid address, we will not compensate for this or send replacements – as this is not our fault. If you make an error and notice it before the order is dispatched – please email us IMMEDIATELY with your order number and correct address details. If the order has been dispatched we are unable to change the address details.


If your sweets are out of stock we will either email you, or call you and find out what you would like us to replace the product with, or alternatively if we can not get hold of you we will replace your product with the next best thing! 

What courier do you use?

We use 2 different couriers depending on the size of the parcel being sent! Either we will use my hermes, or DPD.

*DISCLAIMER: We do not refund or compensate delivery charges for orders that are delivered late due to bad weather conditions. This is out of control and also out of the couriers’ control so neither this company or the courier company are obliged to refund due to natural events such as snow, storms, rain, floods, powercuts etc.